INFORMATION
Refund Policy
The three video options are one-time purchases. There is no subscription or recurring charge to cancel.
Failed generation
If a generation job fails, credits consumed for that job are intended to be returned to your account automatically. If they do not return or you cannot start the selected video, contact support so we can investigate.
Missing or unusable delivery
If a paid video is not delivered or its result cannot be accessed, email support@likejenniedance.com with your account email, order reference and a short description. We will check the order and generation record and work with the payment provider on an appropriate resolution, which may include a refund. Do not send full card details.
Completed videos and change of mind
AI output may vary from examples. A change of mind or preference about a completed, accessible video does not automatically qualify for a refund. We review concerns about a material delivery problem individually.
Payment provider and legal rights
When live checkout is enabled, Waffo acts as merchant of record and processes payments and applicable refunds. This policy does not limit mandatory consumer rights under applicable law. No fixed refund-request deadline or outcome is promised here.